Returns & Exchanges
Exchange & Return Policy- Exchanges will be accepted within 7 days for unworn merchandise with all original tags attached.
- Online purchases are eligible for return within 7 days of receiving the package. Hotoveli must be notified of the return within those 7 days for a refund. Any items returned after 7 days are only eligible for store credit when applicable.
- All domestic orders include a pre-addressed return label.
- All returns are subject to inspection and approval by Hotoveli. Select limited-run collections (e.g. Acronym, etc...) will not be refundable.
- Return payments will be processed back to original form of payment.
- Once the return has been processed please allow up to 10 business days for your refund to post.
- Shipping and handling fees are not refundable.
- All SALE items are final sale. Discounted items via promo code are considered Sale.
Payment- We accept Paypal, American Express, Visa, Mastercard, and Discover and Apple Pay.
- All purchases made through hotoveli.com are secured through Paypal.
- All personal and credit card information transmitted is handled by Paypal's secure connection.
- All personal contact information provided to us will not be shared, sold, or solicited.
*All policies are subject to change at the discretion of Hotoveli.